General conditions

OUR COMPANY OPERATES UNDER THE GENERAL CONDITIONS OF THE FOLLOWING RESOLUTION NO. 256/00 OF THE SECRETARY OF STATE OF TOURISM.

BUENOS AIRES, JUN 30, 2000
HAVING SEEN Law No. 18,829, its Regulatory Decree No. 2182 dated April 19, 1972, and the provisions of the International Convention relating to the Travel Contract ratified by Law 19,918, and

CONSIDERING:
That the regulations mentioned regulates, among other aspects, the relationship of travel agents with users.
That it is convenient to contribute to a wider and more uniform information about the rights and obligations that bind the parties in the travel contract.
That the elaboration of a uniform model on the general conditions of the tourist contract tends to avoid or limit controversies or interpretative conflicts.
That the faculties for the enactment of the act emerge from the cited norms and expressed dispositions of the Law N ° 14.574 t.o. 1987, of its Regulatory Decree No. 9468/61 and of Decree No. 1407/96.

Therefore, THE SECRETARY OF TOURISM OF THE PRESIDENCY OF THE NATION RESOLVES:

ARTICLE 1.- To approve the model of general conditions of contracting tourist services that is added as ANNEX I to the present. The approved model may be adapted by the tourism secretary for specific cases at the request of the travel agencies when the operational modalities justify it.

ARTICLE 2.- The delivery to the passenger of the general conditions of the printed contract must be made in the first travel document issued by the agency.

ARTICLE 3.- The general conditions of the contract, together with the detail of the services to be rendered, the tickets of the transport, the service orders, the invoices issued and any other document that contains specifications about the trip, shall constitute the contract of trip.

ARTICLE 4.- The general conditions of the contract must be signed by an authorized employee of the agency. The signature may be supplemented by a stamp that contains the commercial name and the travel agency's file number.

ARTICLE 5.- In the case of exclusive sale by electronic means or reservation systems, the knowledge and reliable acceptance by the passengers of the general conditions of hiring approved in the article 1 of the present one must be foreseen, prior to the reserve.

ARTICLE 6.- The sole sale of tickets for regular transport tickets and the rental of aircraft or motor vehicles are excluded from the regime and do not require delivery and subscription of the general conditions.

ARTICLE 7.- Any infraction of the provisions hereof shall be sanctioned in accordance with the provisions of Article 10 of Law No. 18,829.

ARTICLE 8.- The provisions hereof shall become effective as of September 1, 2000.

ARTICLE 9 .- Register, communicate, publish, give to the National Directorate of the Official Registry and file. Signed: Ing. Hernán Lombardi. Secretary of Tourism. Presidency of the Nation.

ANNEX I GENERAL CONDITIONS OF THE TOURIST SERVICES AGREEMENT to. APPLICATIONS AND PAYMENTS: 1) The price and / or reservation of the services that make up the tour are subject to modifications without prior notice when there is an alteration in the services, changes in costs or in the expected exchange rates, for causes not attributable to the parties . 2) All the amounts paid before the definitive confirmation of the services are received as a reservation. The definitive confirmation of the services and respective prices will occur with the issuance of tickets and / or service orders and the corresponding billing. 3) Credit operations must meet the specific requirements set for them. Failing that, the interested party must complete the payment of the balances in the terms and conditions established in the contract. b. THE PRICES INCLUDE: accommodation in the hotels mentioned in the itineraries or others of the same or higher category, occupying single, double, triple rooms, etc. According to the chosen rate, with private bathroom and taxes. Meal regime as indicated at each opportunity. Visits and excursions mentioned. Transfers to and from airports, terminals and hotels, when indicated. The expected number of days of accommodation taking into account that the day of hotel accommodation is computed from fifteen hours and ends at twelve hours the next day, regardless of the time of arrival and departure and the full or fractional use thereof . The duration of the tour will be indicated in each case taking as the first day, the departure and as last included on the day of departure, regardless of the departure or arrival time on the first day or the last day.

c. SERVICES OR ITEMS NOT INCLUDED: 1) Extras, drinks, laundry, tips, boarding fees, service taxes, VAT and other current and / or future taxes, or any service not expressly indicated in the service order issued by the travel agent. 2) Stays, meals and / or additional expenses or damages caused by cancellations, delays in departures or arrivals of means of transport, or for unforeseen reasons outside the company. 3) Food en route, except those that were expressly included in the programs. 4) Expenses and interest in credit operations. d. LIMITATIONS ON THE RIGHT OF PERMANENCE: The company reserves the right to make the tour leave at any point of the same passenger whose conduct, manner of action, state of health or other serious reasons in the opinion of the company cause danger or cause discomfort to the other travelers or may spoil the success of the tour or the normal development of it. and. DOCUMENTATION: For travel abroad, it is necessary to comply with the legislation in force in each case. It is the inexcusable responsibility of the agency to reliably and sufficiently inform about the requirements that the migratory, customs and health authorities require of the destinations included in the tour, being the sole responsibility of the passenger to have the personal documentation required by the authorities mentioned above.

F. CANCELLATIONS: 1) In the event of cancellation of credit operations, the amounts paid for the report, administrative expenses, stamps and interest will not be reimbursed. 2) In the case of withdrawal that affects services contracted in firm by the agency, the reimbursement thereof will be subject to the contractual conditions under which the respective companies provide their services. In all cases of refunds, the agency may retain the price of the expenses incurred plus the commission of ten percent of the services contracted with third parties.

g. NON-REGULAR TRANSPORTATION OR CHARTER: the stipulation in the previous point applies. Notwithstanding the foregoing, in these cases only the proportion of the price corresponding to land services (hotels, boarding, excursions) determined by the organizer will be reimbursed according to the modality with which the providers of the services operate. In order for this clause to be valid, the quality of the transport must be determined in the first document delivered to the passenger.

h. ASSIGNMENT AND TRANSFER: the right granted to the client by the tourist services contract, may be transferred or transferred to other persons up to 30 days before the departure date, provided that the requirements of the carrier, the hotelier or lender do not contradict it. of services. In the assumptions that passengers are of different ages (major-minor), the price will be adjusted according to rates. In all cases of assignment or transfer, the company may receive the surcharge of 10% of the agreed amount.

i. RESPONSIBILITY: 1) The company expressly declares that it acts as an intermediary in the reservation or contracting of the different services linked to and included in the respective tour or reservation of services: hotels, restaurants, means of transport or other providers. However, the responsibilities of the company, whether it intervenes as an organizer or travel intermediary, will be determined in accordance with the provisions contained in the International Convention Relating to the Travel Contract approved by Law No. 19,918. 2) The company is not responsible for the events that occur by fortuitous event or force majeure, weather phenomena or events of nature that occur before or during the development of the tour that prevent, delay or in any way hinder the total or partial execution of the benefits committed by the company, in accordance with the provisions of the Civil Code. j. ALTERATIONS OR MODIFICATIONS: 1) The company reserves the right, for technical or operational reasons, to totally or partially alter the daily ordering and / or services that make up the tour, before or during the execution thereof. 2) Unless expressly stated otherwise, the hotels stipulated may be exchanged for another of equal or greater category within the same urban nucleus without any charge for the passenger. Regarding these variations, the passenger will not be entitled to any compensation. 3) The company may cancel any tour when one of the circumstances set forth in art.24 of Decree No. 2182/72 is set. 4) Once the trip has begun, the suspension, modification or interruption of the services by the passenger for personal reasons of any kind, will not give rise to any claim, refund or any refund.

k. ARBITRATION CLAUSE: Any issue that arises on the occasion of the celebration, performance, breach, extension or termination of this contract, may be submitted by the parties to the decision of the Arbitration Court of the Argentine Association of Travel and Tourism Agencies and / or of the Arbitration Courts that work in their Regionals. In case of submission of said jurisdiction, the contracting parties are subject and accept all the conditions established by the Rules of the Arbitral Tribunal.

l. APPLICATION RULES: This contract and, where applicable, the provision of services, will be governed exclusively by these general conditions, by Law No. 18,829 and its regulations and by the Brussels Convention approved by Law 19,918. These general conditions together with the remaining documentation that is delivered to the passengers will conform the Travel Contract established by the aforementioned Convention.